FAQS

FAQS

What is your exchange policy?

Due to our inventory selling out quickly, we are unable to offer exchanges.  Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim. You may add shipping insurance for your claim to be handled quickly.  Shipping Insurance is available for purchase, at check out.  

How do I contact Customer Service?

Your satisfaction is our priority, please contact us via our email and include all relevant information like your order number, style name, size, and color so we can better assist you.  info@minkcitybrand.com  We will respond to your inquiry within 24-48 business hours.

Thank you for shopping at Mink City. 

 *Mink City reserves the right to update, and change this policy at any time, for any reason Once you submit your order you are agreeing to this and all policies as stated.